Presentation: Operational Standardisation
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  • Impact on Clinical Performance
  • Impact on Patient Satisfaction
  • Impact on Referrer Satisfaction
  • Impact on Billing Flow
  • Impact on Cost Savings
  • Impact on Staff Performance


Impact on Clinical Performance

  1. Common, Standardized Protocols for MITs
    -> Enhanced Workflow, Radiologist has clear expectations of the MIT
    -> Reduced Patient Waiting, Streamlined Process from Procedure to Report
  2. Standard Reports / Report Templates
    -> Enhanced Radiologist Productivity
    -> Reduced report turnaround time


Impact on Patient Satisfaction

  1. Standardized Booking types/ slots
    -> Faster booking times, shorter patient waiting period
    -> Lower patient dropout rates, Increased patient satisfaction
  2. Standardized Check-in process / forms
    -> Shortened waiting from check-in to procedure Enhanced practice productivity, Greater patient turnover


Impact on Referrer Satisfaction

  1. Standardized Report Format
    -> Easier results Interpretation by Referring Physician
    -> Enhanced Referrer satisfaction & retention rate
  2. Clear Referrer Expectations of Radiologist
    -> Enhanced clinical communication (urgent cases, phone consults)
    -> Improved Clinical standard. Fewer Medical Liability concerns


Impact on Billing Flow

  1. Standardized fees, fee policies
    -> Transparency in Patient billing, fewer dissatisfied patients
    -> Faster billing process, increase in revenue
  2. Standardized RIS billing codes
    -> Quicker patient payment times, reduced check- out time
    -> Fewer RIS billing errors, fewer Medicare rejections


Impact on Cost Savings

  1. Standardized consumables purchasing
    -> Lower stock levels, faster & streamlined ordering
    -> Lower monthly spending, reduced wastage
  2. Standardized Suppliers
    -> Larger purchasing power, higher supplier accountability
    -> Lower negotiated pricing, significant cost savings


Impact on Staff Performance

  1. Standardized HR Policies
    -> Clear Expectations and Procedures
    -> Better staff Performance
  2. Standardized HR Processes
    -> Issues addressed quicker by dedicated HR Representatives
    -> Fewer instances of staff dissatisfaction & conflict, higher staff retention

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